Terms of Service

1. Service description

Nomabase provides a software platform that connects to third-party tools used by your business (including booking systems, payment processors, review platforms, and others), surfaces patterns and insights across them, and takes proactive actions on your behalf such as publishing website content, responding to reviews, updating your Google Business Profile, and following up with customers.

The platform is provided as a subscription service. Features vary by subscription tier. We reserve the right to modify, expand, or discontinue features with reasonable notice.

2. Eligibility and accounts

You must be at least 18 years old and a legal representative of the business you register to use the platform on behalf of. You are responsible for all activity that occurs under your account.

You agree to provide accurate registration information and keep your credentials secure. Notify us immediately at support@nomabase.io if you suspect unauthorized account access.

3. Acceptable use

You may not use Nomabase to:

• Violate any applicable law or regulation, including data protection and anti-spam laws.
• Submit false, misleading, or fraudulent business information to third-party platforms via Nomabase.
• Generate or publish content that is defamatory, harassing, discriminatory, or violates third-party rights.
• Attempt to reverse-engineer, scrape, or otherwise extract data from the Nomabase platform beyond normal use.
• Circumvent security controls, rate limits, or access restrictions.
• Use the platform in ways that damage, disable, or impair infrastructure or third-party integrations.
• Resell or sublicense access to the platform without our written consent.

We reserve the right to suspend or terminate accounts that violate these terms without prior notice where doing so is necessary to protect the platform or other users.

4. Third-party integrations

The platform connects to third-party services (Google, QuickBooks, Mailchimp, Calendly, and others) at your direction. By connecting an integration, you authorize Nomabase to access and take actions in that service on your behalf within the scope of the permissions you grant.

Your use of those third-party services remains subject to their own terms of service. Nomabase is not responsible for third-party service outages, API changes, or actions taken by those platforms.

5. Billing and subscription

Fees

Subscription fees are billed monthly in advance. You authorize us to charge the payment method on file at each renewal date. All fees are in US dollars unless stated otherwise. Taxes may apply based on your location.

Trials and previews

We may offer a free preview tier. Preview access is provided without charge and may be terminated at any time. Billing begins when you publish your site or otherwise activate a paid tier.

Cancellation

You may cancel your subscription at any time through your account settings or by emailing support@nomabase.io. Cancellation takes effect at the end of the current billing period. There are no prorated refunds for partial periods.

Payment failures

If a payment fails, we will attempt to retry and notify you by email. After a grace period (not less than 7 days), we may suspend your account. Data is retained for 30 days after suspension before permanent deletion.

6. Intellectual property

Our IP

Nomabase and its licensors own all rights in the platform, including software, AI models, design, trademarks, and documentation. These Terms do not transfer any ownership rights to you.

Your content

You retain ownership of the business data, copy, and content you bring to the platform or that the platform generates on your behalf from your data. You grant Nomabase a limited license to process, store, and use that content solely to operate the platform for you.

AI-generated content

Content generated by AI agents on your behalf (website copy, review responses, social posts) is generated from your business data and is provided to you for your review and publication. You are responsible for reviewing AI-generated content before it is published publicly.

7. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other that is designated as confidential or that reasonably should be understood to be confidential. Business data you provide is confidential. We will not disclose your business data to third parties except as necessary to operate the platform or as required by law.

8. Warranties and disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOMABASE EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant that: (a) the platform will be uninterrupted or error-free; (b) AI-generated content will be accurate or suitable for publication without review; (c) third-party integrations will remain available or functional; or (d) specific SEO or business outcomes will result from using the platform.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOMABASE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM.

NOMABASE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $100 USD OR (B) THE AMOUNT YOU PAID TO NOMABASE IN THE 12 MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Indemnification

You agree to indemnify, defend, and hold harmless Nomabase and its officers, directors, employees, and agents from and against any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from: (a) your use of the platform in violation of these Terms; (b) your violation of any applicable law or third-party right; or (c) content you provide that infringes or misappropriates third-party rights.

11. Termination

Either party may terminate these Terms at any time: you by canceling your account, us by providing 30 days written notice. We may terminate immediately for material breach, non-payment, or where required by law.

On termination, your access to the platform will cease. We will retain your data for 30 days after termination to allow for data export. Sections 6, 8, 9, 10, 12, and 13 survive termination.

12. Governing law and disputes

[PLACEHOLDER: Governing law jurisdiction to be confirmed by legal counsel. Draft: These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.]

[PLACEHOLDER: Dispute resolution mechanism (arbitration vs. courts) to be confirmed by legal counsel before this policy is published.]

You agree not to bring any claim as part of a class action or representative proceeding to the extent permitted by applicable law.

13. General

• Entire agreement: These Terms, together with our Privacy Policy and any signed order forms or DPAs, constitute the entire agreement between you and Nomabase regarding the platform.
• Modifications: We may update these Terms. We will provide at least 14 days notice of material changes by email. Your continued use after the effective date constitutes acceptance.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a merger or acquisition.
• No waiver: Failure to enforce any right is not a waiver of future enforcement.

14. Contact

Nomabase, Inc.
legal@nomabase.io